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A security guard at a Texas insurance agency was caught by his security camera trying to defraud a victim of a medical expense.
The insurance agency is investigating, according to ABC News, and the incident has now been reported to the Federal Trade Commission.
The man was recorded telling the woman she was “lucky” because he had “got” her medical bill.
She agreed to pay him a bill that was not disclosed to her, and was then told to get a lawyer.
The woman said the security guard “gave her an apology, told her to get her money, and that was it.”ABC News reports the incident took place last month at the Johnson insurance agency in Austin.
The victim’s credit score has since been compromised.
The company’s CEO, Brian McLeod, said in a statement the agency has been “working closely with our customers” to determine how to fix the problem.
The FTC has launched an investigation into whether Johnson and its partners should have disclosed more information about the woman’s medical bills.
The Federal Trade Commision said it is investigating Johnson and Johnson’s insurance companies, and is working with law enforcement and other regulators to make sure that all of its customers are protected.